Help Center

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We accept mobile wallets like Shop Pay, Apple Pay, Google Pay, and Amazon Pay. We also offer buy-now, pay-later financing through Klarna on some items.

All orders placed via our website are charged at the point of sale.

We begin processing orders almost immediately after receiving them, so send us a message as soon as possible above, and we’ll do our best to accommodate you. Unfortunately, we cannot guarantee your order can be canceled or modified once it’s been placed. Should the item(s) not work out, you can return it for a refund once it arrives as per our Refund Policy.

All orders are processed with comprehensive security. First Response Fireplace Products ensures your security through advanced fraud analysis, SSL encryption, 3D Secure checkout, and PCI DSS compliance.

We respect your privacy and handle your personally identifiable information (PII) in accordance with our Privacy Policy and Terms of Service.

We ship throughout the continental United States with our standard shipping rates. We also service Alaska, Hawaii, and U.S. territories. For these special delivery areas, we'll provide a custom shipping quote within 1-2 business days to ensure accurate pricing for your specific location.

We aim to ensure orders are shipped as soon as possible. Sometimes delays do happen so please contact us if you have any questions.

We offer competitive shipping rates designed to get your fireplace products to you affordably:

Free Shipping: All orders over $99 qualify for complimentary shipping
Flat Rate: Orders under $99 ship for just $9.99

For shipments to Alaska, Hawaii, U.S. territories, or international destinations (including locations requiring ferry transport), we'll provide a custom shipping quote within 1-2 business days. Your order will be held until the shipping cost is approved and payment is processed.

Our Shipping Policy can be found here. If you have any questions related to our shipping information, please contact us.

You can track your order using our Track Order page.

First Response Fireplace Products brings years of specialized expertise to the fireplace industry. Our team understands the unique requirements of fireplace installations, maintenance, and safety. We carefully curate our product selection to ensure you receive only high-quality, reliable fireplace components and accessories. When you choose us, you're getting the knowledge and experience that comes from being dedicated fireplace industry experts.

First Response Fireplace Products is based in Front Royal, Virginia. As an online business, we serve customers nationwide through our online store, ensuring you can access our fireplace expertise and quality products no matter where you're located.

If you need additional assistance, please visit our support page and fill out the contact form. Our team will respond to your inquiry promptly and provide the help you need with your fireplace product questions or concerns.