DuraVent FasNSeal Ø12″ Insulated Wall Thimble – 316

Q: Do You Ship to Me?

A: We ship to the contiguous United States only (no Alaska, Hawaii, U.S. territories, P.O. boxes or APO/FPO). Free shipping on orders over $99; orders of $99 and under ship for a flat $9.99. Large or fragile items ship by freight with curbside delivery, and the carrier calls to schedule the delivery appointment.

Q: When Will My Order Ship?

A: Typical delivery is 5–17 business days from the order date. Made-to-order items may take longer, as shown on the product page. You will receive tracking information once your order ships.

Q: What Payment Methods Do You Accept?

A: We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), ACH bank payment, Apple Pay, Google Pay and Link by Stripe. You can also pay over time with Affirm or Klarna (subject to approval), or pay by direct bank transfer.

Q: Can I Cancel or Modify My Order?

A: Orders cancelled before they ship are refunded minus a 10% administrative fee. After an order ships, it is handled as a return under our Return Policy.

Q: Why Choose First Response Fireplace Products LLC?

A: First Response Fireplace Products LLC is an authorized dealer for the brands we sell, and every item includes the manufacturer warranty.

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