An open masonry fireplace is close to heat-neutral — much of the warmth goes up the flue, and it pulls conditioned air out of the room with it. The Rainier is a sealed direct-vent insert that slides into that existing opening and vents through the chimney, so combustion air comes from outside and the heat stays in the room.
What separates it from a basic insert is the control. Output adjusts from 21,000 to 32,000 BTU from the remote, so you can run it low for ambience on a mild evening or open it up when the room is genuinely cold. The blower is variable-speed on the same remote, and the ember bed and top accent light are on separate circuits — you can run the glow with no heat at all.
The PF2 ignition system is electronic rather than a standing pilot, so you are not burning gas around the clock to keep a flame lit. It also carries battery backup, which is the detail worth knowing in an ice storm: when the power drops, the insert still lights.
An insert is not a single box — the log set, firebox liner and surround are all chosen separately, and every combination is priced above. The surround is what covers the gap between the insert and your existing fireplace opening, so measure that opening before ordering: a small surround will not close a large opening.
Not sure whether your fireplace takes the small or medium surround? Send us your opening dimensions and we will confirm before you order — (540) 212-9374.
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Q: Do You Ship to Me?
A: We ship throughout the continental United States with free shipping on orders over $99 (flat rate $9.99 under $99). For Alaska, Hawaii, and U.S. territories, please contact us for a custom shipping quote, which we'll provide within 1-2 business days. Orders to these locations are not processed until shipping costs are confirmed and approved. We do not currently offer international shipping outside of the United States and its territories.
Q: When Will My Order Ship?
A: Orders are processed within 1–3 business days, and delivery after shipment takes 5–14 business days depending on your location. Custom-made and made-to-order products require 2-3 weeks for production before shipment. Special order items typically take 1-2 weeks. You'll receive tracking information once your order ships. For specific timing on your order, please contact us.
Q: What Payment Methods Do You Accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and Link by Stripe for one-click checkout.
Q: Can I Cancel or Modify My Order?
A: For ready-to-ship items, contact us immediately if you need to cancel or modify. We'll do our best to accommodate if the order hasn't shipped yet. For custom-made, made-to-order, and special order items, these are final sale and cannot be canceled or modified once production begins or the order is submitted to the manufacturer. Please double-check your order details before completing your purchase.
Q: Why Choose First Response Fireplace Products?
A: We bring years of specialized expertise to the fireplace industry. When you choose us, you're getting the knowledge and experience that comes from being dedicated fireplace industry experts.
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