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Q: Do You Ship to Me?
A: We ship throughout the continental United States with free shipping on orders over $99 (flat rate $9.99 under $99). For Alaska, Hawaii, and U.S. territories, please contact us for a custom shipping quote, which we'll provide within 1-2 business days. Orders to these locations are not processed until shipping costs are confirmed and approved. We do not currently offer international shipping outside of the United States and its territories.
Q: When Will My Order Ship?
A: Orders are processed within 1–3 business days, and delivery after shipment takes 5–14 business days depending on your location. Custom-made and made-to-order products require 2-3 weeks for production before shipment. Special order items typically take 1-2 weeks. You'll receive tracking information once your order ships. For specific timing on your order, please contact us.
Q: What Payment Methods Do You Accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and Link by Stripe for one-click checkout.
Q: Can I Cancel or Modify My Order?
A: For ready-to-ship items, contact us immediately if you need to cancel or modify. We'll do our best to accommodate if the order hasn't shipped yet. For custom-made, made-to-order, and special order items, these are final sale and cannot be canceled or modified once production begins or the order is submitted to the manufacturer. Please double-check your order details before completing your purchase.
Q: Why Choose First Response Fireplace Products?
A: We bring years of specialized expertise to the fireplace industry. When you choose us, you're getting the knowledge and experience that comes from being dedicated fireplace industry experts.
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